Shipping / Returns

SHIPPING:

• All shipments require a physical mailing address. 
• We offer free standard shipping on orders over $100.00*. 
• Our team will determine the quickest, most efficient shipping method based on the delivery address and size of your package. 
• Our standard shipping methods may include United States Postal Service, UPS or FedEx.
• *There may be some exceptions, if items ordered are oversized or heavy.  If this situation occurs, we will contact you before shipping your package.
• See table below for shipping rates. 

• All Economy and Standard Ground packages will ship to arrive within 7-10 business days. 
• Expedited shipments (2nd Day and Overnight), will ship within 24 hours of order date, or on the next business day.  

SALES TAX:

• Packages shipping to NY state will include the local sales tax associated with the delivery address.
• Orders shipping to all other states are not required to pay sales tax.

RETURNS/EXCHANGES:

• If you are not completely satisfied with your purchase, simply return any unused product, in original packaging, within 30 days from the shipping date, and exchange the item(s) or refund you for the amount of the item(s), excluding shipping charges. 

EXCEPTIONS:  a)  Items that have been used and cannot be resold as new will not be refunded or exchanged.  b)  Items that are special ordered cannot be refunded or exchanged.  c)  Laundered (washed) garments cannot be refunded or exchanged.  d)  Footwear that has been worn cannot be refunded or exchanged.  e) Any item that came in factory sealed or shrinked wrapped packaging, will not be refunded or exchanged, if the packaging is opened or damaged. 

• All returned items must include manuals, warranty cards and accessories.
• Products that are returned to us with missing or damaged packaging, missing manuals, or otherwise in condition where we cannot resell it, will be subject to a 15% restocking fee. 
• We cannot be responsible for items damaged due to improper use not in accordance with listed directions or established practice.

Defective Items:  If your product arrives defective, please notify us immediately and we will assist you with the replacement process.

• We do not require a "Return Authorization," but you may wish to contact us prior to returning your product, so we can assist you with the process.
• For all returns and exchanges, please include a detailed note, including:
• Your Name, address, email address and phone #
• Reason for Return / Exchange
• If exchange, which item would you like sent to you.
• If there is a price difference and additional monies are due, we will contact you via phone to get your credit card.  We do not keep your credit card information on file.
• Return eligible items to:

• For your protection, we suggest that you insure the package for its full value and obtain a tracking number.  We cannot be responsible for lost or damaged packages that are sent to us for return or exchange.

WARRANTY Repair/Replacement:  Many manufacturers require that you return defective/damaged items directly to them.  If you are unsure of how to handle your warranty return, please contact us at 716-373-2144 or whitetailcountry@verizon.net, and we will help facilitate your return.

DAMAGED or LOST ITEMS:  If you receive a package that is visibly damaged, due to handling during shipment, please contact the delivery carrier immediately, to file a claim.  Please note the damage on the damage on the carrier's freight bill or receipt.  Be sure to obtain a copy of that receipt.  Please keep all packaging/shipping materials in tact and contact us immediately at 716-373-2144 so we can assist you with the claims process.

If you believe an order has been lost in transit, please contact us at 716-373-2144 or whitetailcountry@verizon.net, as soon as possible.