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Shipping / Returns

SHIPPING:

  • All shipments require a physical mailing address. 
  • We offer free standard shipping on orders over $100.00*. 
    • Our team will determine the quickest, most efficient shipping method based on the delivery address and size of your package. 
    • Our standard shipping methods may include United States Postal Service, UPS or FedEx.
    • *There may be some exceptions, if items ordered are oversized or heavy.  If this situation occurs, we will contact you before shipping your package.
  • See table below for shipping rates. 

 domestic-shipping-rates.jpg

  • All Economy and Standard Ground packages will ship to arrive within 7-10 business days. 
  • Expedited shipments (2nd Day and Overnight), will ship within 24 hours of order date, or on the next business day.  

SALES TAX:

  • Packages shipping to NY state will include the local sales tax associated with the delivery address.
  • Orders shipping to all other states are not required to pay sales tax. 

RETURNS/EXCHANGES:

  • If you are not completely satisfied with your purchase, simply return any unused product, in original packaging, within 30 days from the shipping date, and exchange the item(s) or refund you for the amount of the item(s), excluding shipping charges. 

EXCEPTIONS:  a)  Items that have been used and cannot be resold as new will not be refunded or exchanged.  b)  Items that are special ordered cannot be refunded or exchanged.  c)  Laundered (washed) garments cannot be refunded or exchanged.  d)  Footwear that has been worn cannot be refunded or exchanged.  e) Any item that came in factory sealed or shrinked wrapped packaging, will not be refunded or exchanged, if the packaging is opened or damaged. 

  • All returned items must include manuals, warranty cards and accessories.
  • Products that are returned to us with missing or damaged packaging, missing manuals, or otherwise in condition where we cannot resell it, will be subject to a 15% restocking fee. 
  • We cannot be responsible for items damaged due to improper use not in accordance with listed directions or established practice.

Defective Items:  If your product arrives defective, please notify us immediately and we will assist you with the replacement process.

  • We do not require a "Return Authorization," but you may wish to contact us prior to returning your product, so we can assist you with the process.
  • For all returns and exchanges, please include a detailed note, including:
    • Your Name, address, email address and phone #
    • Reason for Return / Exchange
    • If exchange, which item would you like sent to you.
      • If there is a price difference and additional monies are due, we will contact you via phone to get your credit card.  We do not keep your credit card information on file.
  • Return eligible items to:
Whitetail Country Sports World
Attn:  Returns/Exchanges
1102 West State Street
Olean, NY  14760
 
  • For your protection, we suggest that you insure the package for its full value and obtain a tracking number.  We cannot be responsible for lost or damaged packages that are sent to us for return or exchange.

WARRANTY Repair/Replacement:  Many manufacturers require that you return defective/damaged items directly to them.  If you are unsure of how to handle your warranty return, please contact us at 716-373-2144 or whitetailcountry@verizon.net, and we will help facilitate your return.

DAMAGED or LOST ITEMS:  If you receive a package that is visibly damaged, due to handling during shipment, please contact the delivery carrier immediately, to file a claim.  Please note the damage on the damage on the carrier's freight bill or receipt.  Be sure to obtain a copy of that receipt.  Please keep all packaging/shipping materials in tact and contact us immediately at 716-373-2144 so we can assist you with the claims process.

If you believe an order has been lost in transit, please contact us at 716-373-2144 or whitetailcountry@verizon.net, as soon as possible.

SHIPPING POLICY/DELIVERY POLICY

AMMUNITION RESTRICTIONS:

WARNING! You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition.

All ammunition will be shipped UPS ground, therefore we will need a physical mailing address for delivery. We DO NOT accept returns on ammunition. Always make sure you use the correct ammunition for your specific firearm.

Check your local laws for restrictions before ordering any ammunition products.

NOTICE - AMMUNITION: Due to restrictions in some areas of the US, we DO NOT ship ammunition to the following states: AK, HI, MA, CA, CT, DE, Washington DC, OH, IL, KS, MD, NY and New Orleans, LA

Ammo can be shipped to an authorized firearms dealer (FFL) in NY state.

SHIPPING POLICY - FIREARMS & AMMUNITION:

ALL FIREARMS MUST BE SHIPPED TO A VALID FEDERAL FIREARMS DEALER (FFL)

Whitetail Country Sports World complies with all federal, state, and local laws that restrict the sale and transfer of firearms, magazine feeding devices, ammo, and other prohibited products.  The following is a list of restrictions that will include, in some cases policies set forth by Whitetail Country Sports World.

It is YOUR responsibility to know your local and state laws which may prohibit or restrict your ability to purchase certain products that Whitetail Country Sports World offers for sale.

Under the Gun Control Act (GCA), shotguns and rifles, and ammunition for shotguns or rifles may be sold only to individuals 18 years of age or older.  All firearms other than shotguns and rifles, and all ammunition other than ammunition for shotguns or rifles may be sold only to individuals 21 years of age or older.

Not applicable for California (unless Law Enforcement) or Massachusetts.

Alaska
No ammunition or primer shipments.

Colorado
No mags over 15 rounds.

Connecticut
No mags over 10 rounds.
Certain firearms may be restricted.

Hawaii
No pistol mags over 10 rounds.

No ammunition or primer shipments.

Illinois
Cook County (all cities): No guns, no mags.

Maryland
Handguns must be on the Maryland Approved Handgun List.

No mags over 10 rounds.

New Jersey
No mags over 15 rounds.
Certain semi-auto firearms may be restricted.

Firearms/Ammunition Identification Card: A current, valid, & completely legible New Jersey Firearms/Ammunition Identification Card must accompany ammunition orders for first time. Firearms/Ammunition ID card can be submitted by email.

New York
Only shipped to locations approved by state and local law.

No mags over 10 rounds.

All online ammunition sales must be shipped to a licensed dealer.  Internet sales of ammunition are allowed, but the ammunition will have to be shipped to a FFL licensed dealer in New York state for pickup.

Washington, DC
No guns.
No mags over 10 rounds.

Whitetail Country Sports World does not ship to APO or PO Boxes.

We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.